Terms & Conditions
Introduction
Welcome to our website! These Terms and Conditions (“Terms”) constitute a legal agreement between you (referred to as “you” or “your”) and PETME LONDON LIMITED, a limited company registered in England and Wales with registration number 14180772 (referred to as “we,” “us,” or “our”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website. Please read these Terms carefully before using our website. By using our website, you agree to be bound by these Terms and to comply with all applicable laws and regulations.
The following terms and conditions (“Terms”) are intended to govern the use of the website, products, and services offered by PETME LONDON LIMITED.These Terms represent a binding agreement between PETME LONDON LIMITED and you and set forth the rights and obligations that you have in connection with your use of our website and services. Any additional terms, guidelines, or rules that we publish relating to the use of our website or services, collectively referred to as “Guidelines,” will also be considered part of these Terms. In the event of any conflict or inconsistency between these Terms and any Guidelines, the Guidelines will take precedence.
2. Acceptable Use
3. User registration
User registration is required to access certain features of our website. The registration process may require the user to provide personal information such as name, email address, and contact details. By registering, the user agrees to provide accurate and complete information and to maintain and update the information as necessary.You agree to notify us immediately if you suspect any unauthorized use of your account.The company reserves the right to reject any registration for any reason, including but not limited to:
Filling in false information during registration
Access by users who have violated this Agreement
Other circumstances that the Company considers contrary to the interests of
the Company and other customers of the Company
4. Change of Registration Information
As a registered user, you are responsible for ensuring the accuracy of your registration information. If there are any changes to your registration information, you must promptly update it through the method provided by PETME LONDON LIMITED. Failure to update your registration information in a timely manner may result in damages, for which PETME LONDON LIMITED will not be liable. It is important to note that any transactions made prior to the update will continue based on the previous registration information. If it is necessary to notify us about the change, it is the user’s responsibility to directly contact the company.
5. Management of User ID and Password
5.1 The user shall be responsible for the management of their User ID and Password, and shall not disclose or transfer them to a third party.
5.2 The user shall be liable for all activities and transactions that occur through the use of their User ID and Password, whether or not authorized by the user.
5.3 If the user becomes aware of any unauthorized use of their User ID and Password, they must notify us immediately and take all necessary steps to prevent any further unauthorized use.
5.4 We reserves the right to reset a User’s password and provide advance notification of such action
5.5 We reserve the right to suspend or cancel a user’s account if we suspect that there has been a breach of security or any unauthorized use of their User ID and Password
6. Ownership of Intellectual Property Rights
6.1 The website, including all its contents and information such as text, data, images, graphics, music, software, and HTML used to create pages (collectively referred to as “Materials”), is the property of PETME LONDON LIMITED or its licensors and is protected by patent, trademark, and/or copyright under United Kingdom and/or foreign laws.
6.2 PETME LONDON LIMITED is the sole owner and/or authorized user of any registered or unregistered trademark, trade name, and/or service mark appearing on the website. PETME LONDON LIMITED is also the copyright owner or licensee of the Materials on the website, unless otherwise indicated.
6.3 The PETME LONDON LIMITED Intellectual Property, which includes trademarks, designs, titles, phrases, product names, and other intellectual property in such materials, are owned by PETME LONDON LIMITED and may be registered in the United Kingdom and internationally. You may not display or use the PETME LONDON LIMITED Intellectual Property in any manner without PETME LONDON LIMITED’s prior permission.
6.4 No part of the website should be construed as granting any license or right to use any PETME LONDON LIMITED Intellectual Property without the prior written consent of PETME LONDON LIMITED. Any unauthorized use of the PETME LONDON LIMITED Intellectual Property is strictly prohibited and may result in legal action.
7. Shipping and Delivery Policy
For our shipping and delivery policy, please refer to our FAQ page. We provide detailed information on shipping options, delivery times, and other related topics to ensure a seamless and hassle-free experience for our customers.
Delay in Delivery
Please note that our company cannot be held responsible for any delays in delivery caused by exceptional periods of high volume, including but not limited to holidays and Christmas, severe weather conditions, delivery courier strikes, or any other circumstances beyond our control.
8. Return and refund policies
9. Price
Pricing of our products and services is clearly indicated on our website, and we reserve the right to change our prices at any time without prior notice. We make every effort to ensure that all pricing information on our website is accurate, but in the event of any errors or discrepancies, we reserve the right to cancel or refuse any orders placed for products or services listed at an incorrect price. Please note that all prices listed on our website are in the currency indicated and exclude any applicable taxes or shipping fees, which will be added to your order total at checkout.
10. Disclaimer of Warranties and Limitation of Liability
Users are solely responsible for inquiring with Merchants about the details of commodities, services, transactions, and personal information handling. Petme London does not guarantee the authenticity, accuracy, reliability, legitimacy, or infringement of third-party rights of any Merchant Information.
In the case of delivery to foreign countries or regions, Users are responsible for complying with relevant laws and regulations regarding prohibition, limitation, taxes, purchasing, and transportation. Petme London is not liable for any disputes that may arise with the authorities of those countries or regions or for any delay or non-delivery of transportation.
Members assume all responsibilities for transactions conducted and Petme London is not liable for any damage or disputes arising from such transactions. Petme London is not liable for any delay or non-delivery of transportation or any other damage resulting from the laws and regulations of foreign countries or regions. Petme London is not liable for any damages caused by interruption, delay, discontinuation of systems, loss of data due to failures of communication lines and/or computers, and the damage from unauthorized access, and any other damage from using the Service.
Petme London does not guarantee that emails and contents from Web pages, server and domain of Petme London are virus-free and harmless. Furthermore, Petme London is not responsible for any damage caused by a User’s breach of Terms of Use and Guidelines.
