Refund Policy
We understand that you may have some questions, so we’ve compiled a list of some of the most common ones to help you out
General Questions
We sell a variety of pet clothes, toys, and accessories to keep your furry friends looking their best and feeling their happiest
We have a size chart on our website that can help you determine the best size for your pet based on their measurements.Please keep in mind that different products may have different size charts, so be sure to double-check before making your purchase
Yes, we offer a discount for first-time customers. Be sure to sign up for our newsletter and follow our social media to receive updates on our latest promotions and discounts
Shipping
We use Royal Mail Second Class Standard as our shipping courier for all of our orders
Shipping is free for domestic orders over £30 and typically takes 2-3 business days to arrive
Yes, we offer express shipping via Royal Mail Signed First Class for an additional charge. This shipping method typically arrives within 1-2 business days. Please note that this option is only available for domestic ordersToggle Content
Yes, we provide tracking information for all of our orders. Once your order has been shipped, we’ll send you an email with the tracking information so you can keep an eye on your package.
Yes, we offer international shipping for an additional fee
Payment
We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, and JCB. We also accept payments through Apple Pay and Google Pay. Our payment gateway is Stripe, which ensures secure and reliable payment processing
We take data protection seriously and comply with the General Data Protection Regulation (GDPR) and Information Commissioner’s Office (ICO) guidelines. Our website uses SSL encryption to protect your personal and payment information, and we do not store your credit card information on our servers
Exchange or Refund
We understand that finding the perfect fit for your pet can be challenging. For clothing items, we allow exchanges for incorrect sizing within 14 days of purchase. If the exchange size is out of stock, we can arrange a refund or exchange for a different product of the same price. However, please note that we do not offer exchanges for toy or accessory items. To be eligible for an exchange, the item must be in re-saleable condition and in the same condition that you received it
If you are not satisfied with your purchase, we offer refunds within 14 days of purchase. To apply for a refund, please email us at [email protected] within 14 days from the date your order is delivered. To be eligible for a return, the item must be in re-saleable condition and in the same condition that you received it, and it must also be in the original packaging. A proof of purchase (confirmation email) will be required.
Please note that you will be responsible for the shipping fees for returning the item. Once we receive and inspect the product, we will send you an email to inform you of our decision. If your return is approved, we will process your refund immediately. If it is rejected, we will work with you to find the best solution.
If you receive a damaged or defective item, please contact us within 7 days of delivery so we can make it right
We hope that we’ve been able to answer some of your questions about our pet business. If you have any additional questions or concerns, please don’t hesitate to contact us. We’re always happy to help!
