This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By using our website or services, you agree to the terms of this Privacy Policy.

Who we are

At Petme London, we take your privacy seriously.Our Website is owned and operated by PETME LONDON LIMITED,a limited company registered in England and Wales with registration number 14180772.Our Data Protection Officer can be contacted at [email protected].

What is personal data?

Personal data refers to any information that can be used to identify an individual, either directly or indirectly. This can include a person’s name, address, email address, phone number, IP address, or any other information that can be used to identify them. The General Data Protection Regulation (GDPR) is a regulation in the European Union that sets out rules for the processing of personal data. Under the GDPR, personal data must be processed lawfully, fairly, and transparently, and individuals have the right to access and control their personal data. It is important to handle personal data with care and in compliance with applicable data protection laws to protect individuals’ privacy rights.

What are my rights?

As an individual, you have certain rights when it comes to your personal data. These rights can include the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability, which means you can request a copy of your personal data in a machine-readable format. Additionally, you have the right to object to the processing of your personal data for certain purposes, such as direct marketing. If you believe that your personal data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. 

Information We Collect

We collect personal information that you provide to us when you place an order, register for an account, or contact us through our website. This may include your name, email address, mailing address, phone number, payment information, and other information necessary to process your order or provide customer service.

We may also collect information automatically when you visit our website, such as your IP address, browser type, and device information. We use cookies and similar technologies to collect this information and improve your browsing experience.

Comments

When visitors leave comments on the site we collect the data shown in the feedback form , and also the visitor’s IP address and browser user agent string.Once your comment has been approved, it will be visible to the general public as part of the customer review section.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

How We Use Your Information

We use your personal information to process your orders, communicate with you about your account or orders, and provide customer service. We may also use your information to send you promotional emails about our products and services, but you may opt-out of these emails at any time.

We do not sell or share your personal information with third parties, except as necessary to process your orders or comply with legal obligations.

Who we share your data with

We will not share your information with third parties for their marketing purposes without your explicit consent. However, we may pass your information to our third-party service providers, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.These tasks may include payment processing, and delivery.In some cases, those third parties may require access to some or all of your personal data that we hold. Rest assured that when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service.

Data Security

It is important to note that if you request a password reset, your IP address will be included in the reset email. This is for security purposes to ensure that the person requesting the password reset is the actual owner of the account. We take appropriate measures to protect your personal data, including restricting access to those who need to know it and implementing appropriate technical and organizational measures to ensure its security.

We take data protection seriously and comply with the General Data Protection Regulation (GDPR) and Information Commissioner’s Office (ICO) guidelines. Our website uses SSL encryption to protect your personal and payment information, and we do not store your credit card information on our servers. For patient information, we also do not store your credit card information on our servers.

However, it is important to note that no method of transmission over the internet or electronic storage is 100% secure. While we take appropriate measures to protect your personal data, we cannot guarantee the security of your information. We continually review and update our security measures to ensure that your data remains safe and secure. If you have any concerns about the security of your personal data, please do not hesitate to contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data collection and use practices. We will notify you of any material changes by posting the updated Privacy Policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].